Privacy Policy
Last updated: 1 January 2026
HiveOpps ("HiveOpps", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website, platform, and services.
1. Scope
This Privacy Policy applies to all visitors, customers, operators, and users of the HiveOpps platform, including our website, applications, and related services.
2. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, phone number, company details, and login credentials.
- Operational Data: Job submissions, task details, files, communications, and delivery artifacts.
- Usage Data: IP address, browser type, device information, pages visited, and interaction data.
- Payment & Billing Data: Limited transaction references and billing metadata (processed securely via third-party payment providers).
3. How We Use Information
We use collected information strictly to operate and improve the HiveOpps platform, including:
- Providing and managing services
- Executing, verifying, and delivering work
- Account authentication and security
- Billing, subscriptions, and payments
- Platform analytics and performance improvements
- Legal, compliance, and risk management
4. Managed Delivery Model
HiveOpps operates as a managed BPO platform. Customers do not interact directly with operators. All work, communications, and submissions pass through HiveOpps' internal systems and quality assurance layers. This structure helps protect both customer and operator data.
5. Data Sharing
We do not sell personal data. Information may be shared only when necessary:
- With internal staff, contractors, or reviewers for service delivery and QA
- With trusted third-party providers (hosting, payments, analytics) under strict confidentiality agreements
- When required by law, regulation, or legal process
6. Data Security
We implement appropriate technical and organizational security measures to protect data against unauthorized access, loss, or misuse. While no system is 100% secure, HiveOpps continuously reviews and improves its security posture.
7. Data Retention
We retain personal and operational data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Cookies & Tracking
HiveOpps may use cookies or similar technologies to improve user experience, analyze traffic, and maintain session integrity. You can control cookies through your browser settings.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. Requests can be submitted through official HiveOpps communication channels.
10. International Users
HiveOpps operates globally. By using the platform, you acknowledge that your data may be processed in jurisdictions outside your country of residence, subject to applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated revision date.
12. Contact
If you have questions or concerns about this Privacy Policy or data handling practices, please contact HiveOpps through our official support channels.