Refund & Cancellation Policy

By submitting payment to HiveOpps, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy in full. This policy forms part of our Terms of Service and is binding on all users of the platform.

HiveOpps provides managed digital services delivered by a vetted internal operator network. All pricing is agreed upon before payment is taken. Once a payment has been processed and a project or subscription period has commenced, HiveOpps is under no general obligation to issue a refund.

Refunds are issued only in the specific, limited circumstances set out in this policy. A change of mind, business decision, or dissatisfaction with a deliverable that matches the agreed brief does not constitute grounds for a refund.

International clients pay per project. Payments are quoted in USD and processed via Paystack. The following terms apply:

3.1 — Work Commencement

Work is deemed to have commenced at the earliest of: (a) 24 hours after payment is confirmed; (b) the moment a HiveOpps operator begins work on the project; or (c) any written acknowledgement from HiveOpps that the project is underway. Once work has commenced, the fee is non-refundable except as stated below.

3.2 — Pre-Commencement Cancellation

If you wish to cancel before work has commenced, you must notify us in writing at support@hiveopps.com within 12 hours of payment confirmation. Provided work has not yet started, a full refund will be issued, less any transaction fees charged by the payment processor (typically 1.5–3.5%).

3.3 — Post-Commencement: No Refund by Default

Once work has commenced, no refund is payable unless HiveOpps has materially failed to deliver the agreed project scope. Scope is defined solely by the project brief accepted at the time of payment. Requests for additional features, redesigns, or direction changes after work has begun do not constitute a failure to deliver and will not be treated as grounds for a refund.

3.4 — Material Non-Delivery

If HiveOpps fails to deliver any material component of the agreed scope, you may raise a formal dispute (see Section 3.5). Where a failure of delivery is confirmed by HiveOpps, we will offer, at our sole discretion, one of the following remedies:

• A revision to bring the deliverable in line with the agreed brief
• A partial credit applied to a future HiveOpps project
• A partial refund proportional to the undelivered scope

HiveOpps determines which remedy applies. The maximum refund payable in any case is the fee paid for the specific deliverable in dispute — never exceeding the total project fee. HiveOpps is not liable for lost revenue, missed opportunities, or any consequential losses.

3.5 — Dispute Process

Disputes must be raised in writing to support@hiveopps.com within 7 calendar days of receiving the deliverable. Disputes raised after this window will not be considered. Include your project ID, payment reference, and a clear description of the issue. HiveOpps will respond within 3 business days.

3.6 — Chargebacks

Initiating a chargeback or payment reversal without first completing the dispute process above is a breach of this policy. HiveOpps reserves the right to:

• Immediately suspend or terminate your account
• Contest the chargeback with full documentation of work delivered
• Recover any chargeback fees imposed on HiveOpps by the payment processor

4.1 — Non-Refundable by Default

Growth Partner subscription fees are non-refundable once the billing period has commenced and platform access has been granted — including access to leads, CRM, email provisioning, and outreach tools.

4.2 — Performance Deposit Protection (Limited Exception)

HiveOpps offers a limited R50 partial refund if all of the following are met within the same billing month:

• You booked a minimum of 5 qualified meetings, verified by HiveOpps records
• None of those meetings converted into a paid project
• You submit your refund request within 14 days of the billing cycle end

The remaining R49 is retained to cover the cost of email provisioning, lead data access, and platform overhead. This exception does not apply if meetings are deemed unqualified or if platform access was misused. Refund requests are reviewed manually and processed within 5–10 business days if approved.

4.3 — Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No pro-rata refund is issued for unused days in the current period. Access continues until the cycle ends.

5.1 — Non-Refundable

Creator subscription fees are strictly non-refundable once the billing period has commenced. By paying, you confirm you understand the subscription model and that no refund will be issued for unused access.

5.2 — Cancellation

Cancellation is available at any time via support or your account dashboard. It takes effect at the end of the current billing cycle. Active projects assigned before cancellation remain your obligation to complete per the project terms. Failure to complete active projects may result in account suspension and withholding of any outstanding earnings.

5.3 — Billing Errors

If you believe you were charged in error (e.g. charged after a confirmed cancellation), contact support@hiveopps.com within 7 days. Verified billing errors will be refunded in full.

To the maximum extent permitted by applicable law, HiveOpps's total liability to any party in connection with any refund claim is limited to the fees actually paid by that party for the specific service in dispute. HiveOpps is not liable for any indirect, consequential, special, incidental, or punitive damages — including but not limited to lost profits, lost revenue, lost data, or business interruption — even if HiveOpps has been advised of the possibility of such damages.

This policy is governed by the laws of the Republic of South Africa. Any disputes arising from this policy that cannot be resolved through HiveOpps's internal dispute process will be subject to the jurisdiction of the South African courts.

HiveOpps reserves the right to update this policy at any time. Changes take effect upon publication at this URL. Continued use of the platform after a change constitutes acceptance of the updated policy. The “Last updated” date at the top of this page reflects the most recent revision.

For any refund or cancellation request, email support@hiveopps.com with your account email, payment reference, and a description of your request. Do not initiate a payment reversal before contacting us — doing so is a breach of this policy and may result in account suspension.